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Customer Service



How to Deal With Difficult People, Volume 107-677874 min.$ 99.95©1989
How to Deal with Difficult People, Volume 307-809890 min.$ 99.95©1989
Employer's Guide to Superior Customer Service
Quick, no-nonsense instruction on the basics of great customer service. This program is designed to provide business owners and employee's with tools needed to help their company grow and stay competitive. Dramatized scenarios in actual business settings cover these important topics: First Impressions, greetings, knowing the product/service, going the extra mile, telephone and in-store etiquette, and handling returns and customer complaints.
07-442218 min.$ 29.95©1995 0-9679424-0-3
How to Deal with Difficult People, Volume 2

07-6779116 min.$ 99.95©1989


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